Email Support
Send Us an Email
For detailed questions, account help, or any enquiry that needs a thorough written response, email is the best channel.
support@bitwave.club
Send an Email
We Are Here to Help
Get in Touch
With the Bitwave Team
Whether you need help setting up a bot, have a question about your Deriv account, or simply want to learn more — we are available and ready to assist you directly.
WhatsApp Chat
Chat on WhatsApp
The fastest way to get a response. Message us directly on WhatsApp for quick setup help, live guidance, and real-time answers.
+254 718 106 934
Open WhatsApp
Telegram
Message on Telegram
Reach us on Telegram for quick questions, bot setup assistance, and to join our growing community of Deriv traders using Bitwave.
@karis_fx
Open Telegram
Support Hours
Our team operates across multiple time zones, giving us near round-the-clock availability. WhatsApp and Telegram are typically the fastest channels.
Languages
We support English and French across all channels. Do not hesitate to write in either language — our team is comfortable with both.
What We Help With
Bot setup, Deriv account connection, strategy questions, account issues, withdrawal guidance, and general trading support.
FAQ
Common Questions Before You Reach Out
These are the questions we receive most often. You may find your answer here instantly.
Connecting your Deriv account is simple and requires no technical knowledge. Just visit our Deriv connection page and follow the on-screen steps. Your account will be linked within seconds — no coding, no API tokens, no manual configuration required.
The minimum deposit is set by Deriv, not Bitwave. Many of our traders start with as little as $10 to $50 to test the bots. We recommend starting small, observing performance, and then scaling up once you are comfortable with the results.
All three Bitwave bots — Digit Match, Digit Even & Odd, and Digit Under 3 — are designed to be beginner friendly. You do not need any prior trading experience. Each bot handles all analysis and execution automatically, so feel free to start with whichever appeals to you most.
Yes. Bitwave connects to your Deriv account through Deriv's own secure authorisation flow — we never see your password, personal credentials, or withdrawal access. Your funds remain in your Deriv account at all times and you stay in full control.
Yes. Many of our users run multiple bots simultaneously. Contact us on WhatsApp or Telegram and we will guide you on the best multi-bot configuration for your account size and trading goals.
WhatsApp and Telegram messages are typically answered within a few hours — often much faster. Email responses may take up to 24 hours depending on volume. For urgent help, WhatsApp or Telegram is always the fastest route.
Start Trading Today
Still Have Questions?
We Are One Message Away.
Pick the channel that suits you — WhatsApp, Telegram, or Email — and our team will take care of the rest.